ITIL v3
The current version of ITIL (v3) was published at the end of April 2007. This re-development provided greater focus upon the alignment of IT and business/management, through the whole planning to production lifecycle.
It introduced five new 'core' texts, as follows:
The current version of ITIL (v3) was published at the end of April 2007. This re-development provided greater focus upon the alignment of IT and business/management, through the whole planning to production lifecycle.
It introduced five new 'core' texts, as follows:
1. ITIL Service Strategy
2. ITIL Continual Service Improvement
3. ITIL Service Design
4. ITIL Service Transition
5. ITIL Service Operation
ITIL Service Strategy (SS)
This volume is actually the hub of the ITIL v3 core itself, and is a view of ITIL which aligns information technology and the business. From a triangular viewpoint of the ITIL core sets, it would be at the apex.
The following topics are covered by this volume:
— Strategy and value planning
— Roles / responsibilities
— Planning and implementing service strategies
— Business planning and IT strategy linkage
— Challenges, risks and critical success factors.
— Roles / responsibilities
— Planning and implementing service strategies
— Business planning and IT strategy linkage
— Challenges, risks and critical success factors.
It helps focus upon understanding, and upon translating business strategy into IT strategy, as well as selection of the best practices for the particular industry in question.
ITIL Service Design (SD)
This volume provides guidance on the creation and maintenance of IT policies and architectures for the design of IT service solutions.
Included are the following topics:
— The service lifecycle
— Roles and responsibilities
— Service design objectives and elements
— Selecting the appropriate model
— Cost model
— Benefit and risk analysis
— Implementation
— Measurement / control
— CSF's and risks
— Roles and responsibilities
— Service design objectives and elements
— Selecting the appropriate model
— Cost model
— Benefit and risk analysis
— Implementation
— Measurement / control
— CSF's and risks
This also embraces outsourcing, insourcing and co-sourcing.
ITIL Service Transition (ST)
This volume covers the longer term change management and release practices. It provides guidance for the transition of IT services into the business environment.
It includes the following topics:
— Managing change (organizational and cultural)
— Knowledge management
— Risk analysis
— The principles of service transition
— Lifecycle stages
— Methods, practices and tools
— Measurement and control
— Other best practices
— Knowledge management
— Risk analysis
— The principles of service transition
— Lifecycle stages
— Methods, practices and tools
— Measurement and control
— Other best practices
Fundamentally, it covers how to create a transition strategy from service design and transfer it to the production (business) environment.
ITIL Service Operation (SO)
This volume covers delivery and control processes with a view to ensuring service stability.
The following topics are included:
— Principles and lifecycle stages
— Process fundamentals
— Application management
— Infrastructure management
— Operations management
— CSF's and risks
— Control processes and functions
It embraces the familiar basics of how to manage services in the production environment, including day to day issues and fire fighting.
ITIL Continual Service Improvement (CSI)
This volume covers the processes involved in improving service management within the business, in addition to the issues related service closure or retirement.
It includes the following topics:
— The drivers for improvement
— The principles of CSI
— Roles and responsibilities
— The benefits
— Implementation
— Methods, practices and tools
— Other best practices
It basically describes how to improve a service after it is deployed.
The contents of version two of the sets remained largely on board, with the processes remaining. However, there was certainly a change of emphasis and significant new content.
The contents of version two of the sets remained largely on board, with the processes remaining. However, there was certainly a change of emphasis and significant new content.
